In plain language: You get 30 days free, no credit card needed. If you pay and something goes seriously wrong on our end within the first 7 days of a billing cycle, we will make it right. We do not offer refunds for change of mind or for partial months after cancellation.
1. Free trial
Every new organisation on Sendiflow receives a 30-day free trial with full platform access. No payment is collected during the trial period. If you decide not to continue after your trial, simply do not subscribe. No refund request is necessary because no payment will have been taken.
2. Subscription payments
Subscriptions are billed on a monthly basis in Nigerian Naira (NGN). Payment is collected at the start of each billing cycle for the month ahead. All payments are processed through our designated payment provider.
3. Refund eligibility
Sendiflow subscriptions are generally non-refundable once a billing cycle has commenced. We do not offer refunds for:
- Change of mind after payment
- Partial use of the Platform within a billing period
- Failure to cancel before an automatic renewal date
- Staff not using the Platform after onboarding
4. When we will issue a refund
We will consider a refund request in the following circumstances:
- Platform unavailability: The Platform was inaccessible for a significant and uninterrupted period (more than 48 consecutive hours) within the first 7 days of your billing cycle due to a fault on our side, and you notify us within that billing cycle.
- Duplicate payment: A technical error caused your account to be charged more than once for the same billing period.
- Unauthorised charge: You can demonstrate that a payment was made without your authorisation and you notify us within 14 days of the charge.
Refunds granted under these circumstances will be returned to the original payment method within 10 business days.
5. How to request a refund
All refund requests must be submitted in writing to hello@renovodigital.tech or via WhatsApp at 0803 728 0024. Please include:
- Your organisation name and registered email address
- The date and amount of the payment in question
- A brief description of the reason for your request
We will acknowledge your request within 2 business days and respond with a decision within 5 business days.
6. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You retain full access to the Platform until that date. We do not charge cancellation fees.
To cancel, contact us at hello@renovodigital.tech or through the Organisation Admin settings in your account.
7. Changes to this policy
We reserve the right to update this Refund Policy at any time. Changes will be communicated via email or through the Platform. Continued use of the Platform after notification constitutes acceptance of the revised policy.
8. Contact
For refund enquiries:
Renovo Digital Innovations Limited
hello@renovodigital.tech
WhatsApp: 0803 728 0024